Citizen Experience Representative

Beaumont, AB, Canada

Temporary

Communications & Information Technology Services

Mid Level

The City of Beaumont is growing and changing and so is our Communications & Service Experience team! Our team is highly collaborative, professional, fun, and passionate about supporting the vision of a growing, vibrant, and spirited community. Beaumont’s location within the Edmonton Metropolitan Region provides a variety of rewarding challenges and the opportunity to apply forward-thinking concepts to advance Beaumont’s vision.

Be the Voice of Beaumont! Are you passionate about delivering exceptional customer service and creating positive experiences? Do you thrive in fast-paced, dynamic environments? As a Citizen Experience Representative (CER), you’ll play a key role in fostering a welcoming and engaging connection between the City of Beaumont, our citizens and visitors.
Working closely with the Citizen Experience Lead, you’ll be an integral part of our Service Experience Office Team. You'll help ensure every citizen interaction - whether through live chat, email, phone, or other channels - is seamless, meaningful, and leaves a lasting positive impression.
This is your opportunity to shine if you love problem-solving, connecting with people, and bringing an organized approach to your work. Join us and make a real difference in how our community experiences Beaumont!

What YOU’RE Responsible for:

Be the first point of contact for citizens, answering questions, sharing information about events and services, and creating a positive connection every time
Handle inquiries through various channels with precision and care - live chat, email, calls, and beyond!
Diffuse challenging situations with professionalism, turning challenging interactions into positive opportunities and finding solutions where possible.
Schedule follow-up conversations for more complex inquiries and escalate cases when needed.
Collect citizen feedback and suggest innovative ways to improve service delivery.
Craft helpful resources like FAQs, how-to guides, and manuals to empower citizens to find solutions.
Support seamless online experiences by processing payments, registrations, and permits.
Maintain extensive knowledge of the City’s programs, services, and organizational structure.
Track performance metrics to ensure continuous improvement.
Build meaningful relationships with citizens and colleagues alike, fostering trust and a reputation for excellence.
Ensure adherence to Legislative regulations, Safety Directives and procedures and all respectful workplace standards. Report unsafe conditions and near miss incidents promptly. Attend regular safety meetings and promote a positive attitude.
Other duties as assigned.

What YOU Bring:

A diploma in business, administration, operations, or a related field, paired with strong Microsoft 365 skills.
At least 3 years of experience in a customer service-oriented role and 2 years of operational experience
Stellar multitasking skills and proficiency with multi-screen setups in a Windows PC environment (minimum 50 wpm typing speed).
A flair for turning difficult interactions into positive outcomes.
Adaptability, flexibility, and a love for tackling new challenges.
Possess strong critical thinking, problem-solving skills, decision-making ability, and analytical skills.
Strong organizational skills and a sharp focus on delivering exceptional service.
The ability to find creative, value-driven solutions that leave citizens welcomed.
Comfort working in complex, changing environments that require collaboration across teams.

Assets:

Contact centre experience
Experience working in a public-facing environment

Equivalencies may be considered on the basis of one year of directly related experience for one year of education.

What WE Offer:

A salary range of $57,803.20 - $75,439.00 per annum (based on experience and qualifications)
Eligibility to participate in our Earned Day off and Hybrid Work Program
Membership to the Beaumont Sport and Recreation Centre
35-hour work week (some evening and weekend work may be required)
Free Parking at an City of Beaumont Facility
And an amazing team to work with!!

This is a term position of approximately 3-4 months, with duration dependent on operational needs.

Why Join Us? At the City of Beaumont, we’re not just answering calls - we’re building connections and delivering solutions that reflect our values. If you’re ready to be part of a team that’s all about community and citizen-first service, we’d love to hear from you!

If you meet these qualifications, please submit your cover letter and resume as one document by 9:00 AM on April 27, 2026.

The City of Beaumont is an inclusive and equal opportunity employer. We value the diversity of the people we hire and serve. This means fostering a workplace in which individual differences are recognized, appreciated, and respected. Any persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [email protected]

Information For Applicants:

Applications can be submitted via our online recruiting system. If you have any difficulties, please reach out to our HR department.
We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
Final candidates for this position will be required to undergo pre-employment screening, including reference checks, education verification, and a criminal record check.

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